You have the right to ask for a repair, replacement or refund under the Australian Consumer Law consumer guarantees for products and services bought on or after 1 January 2011.

We are sorry that it didn’t work out. If you are not satisfied with your purchase please follow the instructions below to return the item.

To submit a return, simply email info@kreit.com.au with your order number and the details of your return request and we will do our best to make you happy.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange and  your item must be unused and in the same condition as you received it . Items must be returned within 30  days of the item ship date.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)

* Book with obvious signs of use

* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 30 days after delivery

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@kreit.com.au.

 

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@kreit.com.au and send your item to: 112b wright road, ingle farm, , 5098, Australia.

Shipping

To return your product, you should mail your product to: 112b Wright road, Ingle farm, 5098, Australia.

A refund for the price paid less any original and/or return shipping fees will be issued to the payment method used at time of order.

. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Kreit  do not offer a free returns policy and therefore any costs incurred to return the items will not be covered with the exception of any damaged products that kreit  accept liability for.

If you would like to return an item, please contact our customer services team and we can provide a returns reference for you to be able to send the item back to us.

 

In the event that an item arrives damaged during transit, you must inform Kreit within 30 days of receipt of the order to obtain a refund.  call  or email us . Keep all packaging materials and the original shipping carton.  Kreit  will advise you of the procedure needed to be followed. DO NOT return item until instructed to do so.

 

We cannot accept responsibility for delivery failure if you provide an incorrect address and postal code or incorrect contact telephone number. Please check this information when placing your order. You,  the customer, will be responsible for the additional shipping charges associated with re-shipping the package